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Legal

Money-Back Policy

Last updated: 2026-01-15

1. Scope

This policy covers tuition for scheduled cohorts sold by Synergetic Soft. Materials explicitly labeled as free are excluded.

2. Eligibility window

You may request a full refund within fourteen (14) days of payment if the cohort has not progressed beyond the first live session. Vietnamese consumer protection principles inform this window.

3. Partial refunds

After the first live session, refunds are generally not available except for documented medical emergencies, relocation orders, or our inability to deliver stated sessions. Partial refunds may be prorated for unused weeks at our discretion.

4. Non-refundable items

Third-party fees (books you purchased separately, personal cloud charges), donations, or add-on mentoring outside the syllabus are non-refundable.

5. Process

Email admissions with your registration ID, cohort name, and reason. We acknowledge within five business days. Approved refunds return to the original payment method unless technically impossible, in which case we propose an alternative.

6. Timing and method

Approved refunds are processed within fourteen business days subject to banking rails. Installment plans are totaled; partial cancellations may adjust remaining invoices instead of cash refunds when agreed.

7. Cancellations by us

If we cancel a cohort, you may choose a full refund or a seat transfer. If we reschedule with more than fourteen days notice, you may opt out for a refund before the new start date.

8. Exceptions and disputes

Fraudulent chargebacks may void access. For disputes, refer first to the General Terms negotiation clause. Consumer rights under Vietnamese law remain unaffected where mandatory.

Questions about this document: admissions@synergeticsoft.digital

Cross-links: Data Protection Statement · Cookie Preferences · General Terms · Money-Back Policy

Synergetic Soft

Synergetic Soft — cohort labs for serious HTTP services.

Serving backend juniors, full-stack developers, and engineers moving from scripting to service architecture since 2019.

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Floor 14, Harbour View Tower
35 Nguyen Hue Street, Ben Nghe Ward
Ho Chi Minh City, Vietnam

Phone: +84 28 3821 4774
Alt: (84-8) 3821 4799
Email: admissions@synergeticsoft.digital

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