Legal
Money-Back Policy
Last updated: 2026-01-15
1. Scope
This policy covers tuition for scheduled cohorts sold by Synergetic Soft. Materials explicitly labeled as free are excluded.
2. Eligibility window
You may request a full refund within fourteen (14) days of payment if the cohort has not progressed beyond the first live session. Vietnamese consumer protection principles inform this window.
3. Partial refunds
After the first live session, refunds are generally not available except for documented medical emergencies, relocation orders, or our inability to deliver stated sessions. Partial refunds may be prorated for unused weeks at our discretion.
4. Non-refundable items
Third-party fees (books you purchased separately, personal cloud charges), donations, or add-on mentoring outside the syllabus are non-refundable.
5. Process
Email admissions with your registration ID, cohort name, and reason. We acknowledge within five business days. Approved refunds return to the original payment method unless technically impossible, in which case we propose an alternative.
6. Timing and method
Approved refunds are processed within fourteen business days subject to banking rails. Installment plans are totaled; partial cancellations may adjust remaining invoices instead of cash refunds when agreed.
7. Cancellations by us
If we cancel a cohort, you may choose a full refund or a seat transfer. If we reschedule with more than fourteen days notice, you may opt out for a refund before the new start date.
8. Exceptions and disputes
Fraudulent chargebacks may void access. For disputes, refer first to the General Terms negotiation clause. Consumer rights under Vietnamese law remain unaffected where mandatory.