FAQ desk — two columns, no disguised pitches

Pick a category tab to jump; every section includes at least one honest limitation disclosure.

Admissions

How do I reserve a seat without paying immediately?

You can request a written quote and schedule a call. We do not run fake countdowns; dates on the site reflect confirmed cohort calendars only.

Do you offer installments?

Yes for Standard and above—installments are listed as totals with no hidden fees. Third-party finance charges, if any, are disclosed by the processor.

Delivery

What is included in tuition?

Live sessions (or hybrid labs where noted), mentor feedback described in the syllabus, and cohort materials. Cloud spend, books, and personal tooling licenses are not included.

What is deliberately not included?

We do not configure vendor SSO dashboards, sign PCI attestations, or operate your production clusters. Those boundaries keep expectations honest.

Outcomes

Will you guarantee a job after completion?

No. We focus on repeatable engineering practices. Hiring outcomes depend on market conditions and your portfolio; we avoid income promises.

How do you talk about satisfaction?

Internal surveys after 2024 cohorts averaged 4.8/5 on clarity of feedback—scale is five points. We also collect narrative notes, not only numbers.

Logistics

Where is the Ho Chi Minh contact desk?

Floor 14, Harbour View Tower, 35 Nguyen Hue Street, Ben Nghe Ward. Phones (84-8) 3821 4774 or (84-8) 3821 4799 ring admissions during business hours.

Can teams attend remotely from other countries?

Yes for live online tracks; hybrid seats expect at least one representative on-site for lab weeks as published in the syllabus.

Policies

Where is the refund language?

See the Money-Back Policy for the fourteen-day window and post-first-session rules. Consumer protections under Vietnamese law still apply where mandatory.

Do you sell certificates?

We issue a certificate of completion describing hours and topics. It is not a government credential unless explicitly noted for a future program.